Terms & Conditions

Last updated: October 2026

Welcome to Merahki. These Terms & Conditions explain the general arrangements that apply when you browse our website, purchase our products, or commission creative work from us. Please read them alongside our Shipping & Delivery, Returns & Refunds, and Privacy policies.

1. About Merahki

Merahki is a Lagos-based creative studio with roots and selected production capabilities in Abuja. We create, personalise and curate thoughtful products and undertake selected commissioned and corporate projects.

2. Products and Availability

We aim to describe and photograph our products accurately. Slight differences may arise from handcrafted production, screen displays, natural materials, or packaging updates. Products and materials are subject to availability. If a material or item becomes unavailable, we will discuss an appropriate alternative with you where the change is material; we will not make a material substitution without your agreement.

3. Orders and Acceptance

Placing an order or sending an enquiry does not automatically guarantee availability or a particular completion date. Orders are accepted when we confirm the details and applicable payment arrangements. We may contact you to clarify product specifications, recipient information or delivery requirements before proceeding.

4. Prices and Payment

Prices are displayed in Nigerian naira unless otherwise stated. Product prices shown on our website are intended to be VAT-inclusive where applicable. Delivery, express handling, and other separately quoted services may attract additional charges, which will be communicated before confirmation. Online payments are supported through Paystack; payment arrangements for custom projects may be agreed directly. If a pricing or technical error is discovered, we will contact you before fulfilment and offer an appropriate resolution.

5. Personalisation and Customer-Supplied Details

Please check all names, dates, spelling, wording, images, logos, sizes and other personalisation details before approving an order. We may request written approval of artwork or specifications. Changes requested after approval may affect price and delivery time. We remain responsible for errors attributable to us, subject to applicable law.

6. Custom Commissions and Co-Creation

Custom gifts, artwork, event pieces, corporate orders and other creative projects are scoped individually. We will agree relevant specifications, quantities, prices, milestones, approval steps and timelines before work begins. A quotation may be revised if the scope changes or additional work is requested. Where applicable, any design fees, deposits, or staged payments will be disclosed and agreed in advance.

7. Production and Delivery

Preparation times depend on product type, quantity, materials, personalisation and workload. Delivery arrangements and charges are described in our Shipping & Delivery Policy. Timelines are estimates unless we explicitly confirm a specific commitment. For interstate or international orders, protective outer packaging may differ from decorative gift presentation.

8. Changes and Cancellations

Please contact us promptly if you wish to change or cancel an order. Feasibility depends on whether production, sourcing or dispatch has begun. For commissioned or personalised work, reasonable costs already incurred and any expressly agreed project terms may affect cancellation arrangements, subject to applicable law. See our Returns & Refunds Policy.

9. Returns, Faults and Refunds

We consider voluntary change-of-mind returns for eligible standard products case by case, subject to product condition and circumstances. Personalised or made-to-order products may not be eligible for voluntary change-of-mind returns once production begins. This does not affect your legal rights concerning faulty, damaged, incorrect or misdescribed goods. Please see our Returns & Refunds Policy for how to report an issue.

10. Digital Products

Where we offer digital products, their description will state what is included and how they are supplied. Unless expressly stated otherwise, purchased digital materials are licensed for the buyer’s personal use and may not be resold, redistributed or commercially reproduced without permission, subject to applicable law and any product-specific licence.

11. Intellectual Property

Merahki’s original photographs, artwork, designs, written content, branding and other creative materials are protected by applicable intellectual property laws. Buying a physical product does not automatically transfer copyright or commercial reproduction rights. Rights in commissioned work, including any licence or transfer, should be expressly agreed in writing. You confirm that you have permission to provide any third-party logos, photographs, text or artwork for use in your order.

12. Customer Communications

We may contact you using the details you provide to clarify specifications, confirm orders and coordinate fulfilment. Please ensure your contact and delivery information is accurate and that any recipient information is shared appropriately.

13. Website Use

Please use our website lawfully and do not attempt to disrupt its operation, misuse its content or interfere with other users. We may update website content and product listings as needed.

14. Privacy

Our handling of personal information is described in our separate Privacy Policy.

15. Liability and Consumer Rights

We take reasonable care in providing products and services. Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Nigerian consumer protection law. Any limitations of liability must be interpreted consistently with applicable law.

16. Changes to These Terms

We may revise these terms from time to time. The version applicable to an order will be the version in effect when that order is accepted, unless a different arrangement is expressly agreed.

17. Contact

Website: www.merahki.co

Email: [email protected]

WhatsApp: +234 807 207 3444