Shipping & Delivery

Last updated: October 2026

Where We Deliver

Merahki is based in Lagos, Nigeria, with creative roots and a growing operational presence in Abuja, where our journey began. Most orders are currently prepared and dispatched from Lagos, but certain products and projects can be produced or fulfilled directly through our Abuja team, depending on requirements. We arrange delivery across Nigeria and may accommodate selected international orders.

Order Processing

Preparation depends on product type, quantity, personalisation, availability and current workload. Preparation time is separate from transit time. Estimated timelines will be shown on product pages or communicated directly where possible.

Packaging & Product Safety

We package orders according to their nature and delivery requirements. Interstate, long-distance and international shipments may include extra cushioning, reinforced cartons or other protective materials. The outer packaging may therefore be practical rather than decorative: the thoughtfully presented gift or finished piece is protected inside. We take reasonable precautions, although no packaging eliminates every transport risk.

Delivery Timelines

Transit times depend on destination, courier and circumstances such as traffic, weather, holidays and customs. Timelines are estimates unless a specific arrangement is expressly confirmed. Tell us early if your order is for a particular occasion.

Delivery Fees

Charges depend on location, size, weight, method and urgency. Fees are displayed at checkout where applicable or communicated before an order is finalised. Bulk and multi-destination orders may be quoted separately.

Express Orders

Same-day or urgent preparation and delivery may be possible for selected items, subject to readiness, production capacity and courier availability. Additional charges may apply; please confirm before ordering.

Delivering Gifts to Recipients

Provide accurate recipient name, phone, address and instructions. Tell us if the gift is a surprise, so we can coordinate delivery thoughtfully.

Tracking and Updates

Tracking information may be provided where available. Some local dispatches are updated directly by our team.

Failed Delivery

If a delivery fails due to incorrect details or recipient unavailability, additional charges may apply for a new attempt. We will communicate these before re-delivery.

International Orders

International arrangements are agreed individually through WhatsApp. We compare suitable available shipping partners for a reasonable balance of cost, reliability and delivery needs. We will discuss rates, timelines and relevant conditions before proceeding. Customs duties, import taxes, clearance fees and destination charges are the customer’s or recipient’s responsibility unless otherwise agreed in writing. Delays can arise from customs and courier operations.

Damaged or Incorrect Deliveries

Please contact us promptly, preferably within 48 hours, with order details and photographs. We will review the issue in accordance with our Returns & Refunds Policy and applicable consumer rights.

Contact

WhatsApp: +234 807 207 3444

Email: [email protected]