Privacy Policy

Last updated: November 2026

At Merahki, we value the trust you place in us. This policy describes how we collect, use and protect personal information.

1. Information We Collect

We may collect names, email addresses, phone numbers, billing and delivery addresses, order histories, payment confirmation details, customisation content (including photographs and messages), correspondence and technical website usage information where applicable. Payments are processed by third-party providers; we do not directly store complete payment card details.

2. How We Use Information

We use information to process and deliver orders, create custom products, communicate updates, provide support, coordinate with collaborators and couriers, maintain records, improve our services and send permitted marketing communications.

3. Sharing Information

We do not sell personal information. We may share information necessary for fulfilment with payment providers, delivery partners, production collaborators and service providers, subject to applicable requirements.

4. Recipient Information

When providing details about a gift recipient, please ensure you have an appropriate basis to share those details. We use them for fulfilment and other lawful purposes.

5. Marketing

We send marketing communications where you opt in or where otherwise legally permitted. You may opt out.

6. Cookies

Our website may use essential cookies and, where implemented, analytics or similar technologies. Where required, consent will be sought for non-essential cookies. Browser settings may allow some controls.

We use Google Analytics to understand how visitors use our website, such as which pages are viewed, which files are downloaded and what is purchased. These cookies are only used if you click Accept on our cookie banner, and this information is shared with Google. You can change your choice at any time using the Cookie settings link at the bottom of any page.

7. Security

We take reasonable technical and organisational measures to protect information, but no system is completely secure.

8. Retention

We retain information only as reasonably needed for the stated purposes, legal obligations and legitimate records, then delete or securely dispose of it when appropriate.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion or other applicable controls over your information, including withdrawal of consent where relevant.

10. Third-Party Links

External websites and services have their own privacy policies.

11. Updates

We may update this policy and post the revised version with a new date.

12. Contact

Email: [email protected]

WhatsApp: +234 807 207 3444

Website: www.merahki.co